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FAQs

We might be able to answer your question right now, so you don’t have to wait for a reply. Take a look at our frequently asked questions.

Can I pick up my coffee subscription at the cafes?
We don’t offer cafe or roastery pickup for subscriptions. Our roastery operates separately from our cafes, and we only transfer product once a week, making it logistically tricky to guarantee your order is ready for pickup. Additionally, we plan our cafe retail inventory separately from subscription fulfillment to ensure both remain well-stocked. For now, all subscriptions are shipped directly to your door for the freshest, most reliable experience.
Are you booking new musicians?
Our gigs are fully booked for 2026, and sadly, we’re not accepting new musicians right now. If that changes, there’ll be a dedicated page on our website with a form to fill out. Please check the website to see if we’ve opened up our booking process.
Can I book a private event at one of your cafes?
Unfortunately, we’re not currently hosting private events at the cafes. We don’t have enough team members to staff it the way that we’d want to. Additionally, we’ve noticed that most private event requests are for Friday evenings or Saturday and Sunday mornings. We can’t always justify closing for a private event during our busiest times of the week.
Are you accepting donation requests right now?
Thanks for considering us for your fundraising event. Because we received a high volume of donation requests at the beginning of the year, we’ve already met our donation budget and can’t support any additional requests. We truly wish you the best with your event and hope it’s a great success. Please check the website to see if we’ve opened our donation request page.
Do you sell gift cards to use at the cafes?

Yes! Thanks for thinking of us for a gift! You have two purchase options:

  1. Buy your gift card online through our Square site, then send or print it for the recipient.
  2. Stop by one of our cafes and purchase a physical gift card to share.

Gift cards purchased in-store or through our Square site are valid only for in-person cafe purchases or pre-orders through our Square site for in-store pickup. Unfortunately, they’re not usable for online purchases through our Shopify site.

Do you sell gift cards to buy coffee online?
Sadly, we don’t. The gift card purchasing process through Shopify, our e-commerce platform, is needlessly confusing, so we gave up. It also created too much confusion about which gift card could be used where. We decided to focus only on cafe gift cards. However! We have two great online gift options: our five-bag sampler or coffee club gift subscription.

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